Frequently Asked Questions

Everything you need to know about your SONNETTECH experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard domestic shipping takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.

Do your electronics come with a warranty?

Yes, all SONNETTECH hardware products include a standard 12-month limited warranty that covers manufacturing defects and hardware failures under normal use.

What is your return policy for open-box items?

We offer a 30-day return window. If the item is opened, it must be returned with all original packaging and accessories to be eligible for a full refund, minus a small restocking fee.

How can I track my package after it has shipped?

Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.

Are your products compatible with both iOS and Android?

Most of our smart devices and peripherals are designed for cross-platform compatibility. Please check the 'Technical Specifications' section on individual product pages for specific OS requirements.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.